MNM Property Services specializes in providing quality repair, maintenance and refurbishment services for public landlords across London and the South East. We currently provide services for 35,000 homes across London and the South East.
We have over 25 years experience in high quality, responsive repairs delivery emphasizing customer focused services.

WORK STREAMS

RESPONSIVE REPAIRS

MNM specialises in customer focused responsive repairs covering all trades.  We provide a 24/7/365 service to over 15,000 homes across London and the South East, delivering £12m in repairs and voids.  This includes services for registered providers with portfolios of over 25,000 properties and providing services to over 35,000 homes per annum. Please see below a list of our clients and some case studies of our best work.

Our service is bespoke to meet our customer’s needs – Hence our motto “yours needs our objective”

Within our responsive team we also provide call handling, void property refurbishment, gas servicing, electrical testing and specialist adaptations.

We operate from 3 depots across London to offer a local service. Each depot has its own stores to enable us to always have key components available to limit disruption when repairs are needed.

We directly employ over 70 operatives, in logoed clothing and vans, who use PDAs to enable us to provide customers with real time feedback on repairs completions.  In the last year we have achieved

99% Customer Satisfaction
99% appointments kept
85% First time fix

Residents can ring our call handlers direct who will diagnose the fault and mobilize the right trade.

PLANNED SERVICES

MNM delivers a range of planned services to enable landlords to meet statutory servicing and testing requirements.  We provide gas servicing, heating system renewals, electrical testing, PAT testing and ventilation servicing.

MNM provides planned servicing of gas, heating, ventilation and electrical systems.  We offer a 3 star gas service to cover both servicing and routine repairs for a fixed annual fee.  We have a team of ten engineers available across London and the South east to maintain customer’s systems and resolve repairs.

Our Resident Liaison team will work with your tenants to arrange a convenient appointment to undertake necessary servicing

VOIDS SERVICES

Each year, MNM refurbishes over 1,000 void homes and has a £5m p.a turnover on void works.  The works are targeted to deliver quality to meet individual landlord’s standards and range from cleaning, gas and electrical tests to major upgrades including new kitchen, bathroom and heating.  We can provide EPCs and furniture storage as part of the package.

We agree clear turnaround periods and we have a 99% success rate at delivering on or before the target completion date in the last year.  We provide before and after photos as a record of the works undertaken.  We also offer a ‘new home’ pack for residents with simple operating instructions for equipment.

Our bespoke service offers item pricing and band pricing. We have developed a trusting relationship with landlords and ease admin by providing the works specification to meet the landlord’s lettable standard.

MAJOR WORKS

We deliver a wide range of internal and external major works for our clients, ranging from external refurbishment – replacing roofs, windows, repairing / upgrading render – to complete internal refits – new kitchens, bathrooms, heating systems and electrics.   We have an annual turnover of over £4m.

We are innovative in our approach to provide value for our clients and ensure we deliver within agreed timescales.  We save our residents money through development of specifications and our buying power.   Recent solutions have included abseiling to undertake external and internal refurbishment on two tight sites.  We offer a full range of building and M&E trades and bring in and manage specialist partners as necessary to provide a one stop solution for your refurbishment project.

We emphasise clear communication with residents to ensure they know what is happening, when and how it will affect them.  Our client and resident focus has produced a 99% satisfaction rate and 100% delivery to time in 2016/17.

CASE STUDIES

PEOPLE

MNM’s staff are housing maintenance specialists. We use directly employed staff for 95% of our work. We have a team of over 70 qualified electricians, gas engineers, plumbers, plasterers, carpenters, locksmiths and roofers to deliver a quality professional service every time.
Our call handlers field about 50,000 calls per year and our team speaks over 20 languages.
Each client has a dedicated Contract Manager to provide a bespoke client and customer focused service.
We provide regular training to ensure all staff have their skills refreshed, work safely, respect resident’s homes and are able to work with all residents. We provide services for residents with a range of vulnerabilities and are experienced in catering to their specific needs to minimise inconvenience and disruption.

CLIENTS

AREAS WE COVER

One of our team will always be near you 365/24/7

Driven by a passion and commitment to deliver high quality services to our clients and their customers. MNM operates as an SME & BME Service Provider, employing a diverse workforce that fully represents the communities in which we operate.

Leave a message