MNM provides a full maintenance and refurbishment service to over 1,000 private landlords. We provide a 24/7/365 service to undertake responsive repairs, reinstate vacant properties and provide gas and electrical servicing to enable landlords to meet statutory requirements.
Our services also include reinstatement of vacant properties to facilitate speedy letting to new tenants cyclical and planned maintenance, major refurbishments and upgrades.

WORK STREAMS

MAJOR WORKS

When homes need refreshing, MNM will provide a full upgrade to meet the specific landlord letting standard.  This includes installation of new kitchens, bathrooms, boilers, wiring and redecoration.

We also provide white goods, EPC’s, PAT testing and a furniture storage option.  We agree clear turnaround periods and we have a 99% success rate at delivering on or before the target completion date in the last year.  We provide before and after photos as a record of the works undertaken.

RE-LETTING

When tenants move out MNM provides a speedy turnaround service to get the home ready for re letting. In the last year we have turned around 200 homes. We know time is lost rent and the home must be enticing – to your standards. Our work covers statutory responsibilities for electrics, gas and other utilities, PAT testing and replacement of white goods if required.

We can include replacement of any items you require and / or redecoration during and the vacancy period. We will do as little or as much as you need to provide a bespoke service to meet your lettable standard.

PLANNED WORKS

When homes need refreshing, MNM will provide a full upgrade to meet the specific landlord letting standard.  This includes installation of new kitchens, bathrooms, boilers, wiring and redecoration.

We also provide white goods, EPC’s, PAT testing and a furniture storage option.  We agree clear turnaround periods and we have a 99% success rate at delivering on or before the target completion date in the last year.  We provide before and after photos as a record of the works undertaken.

RESPONSIVE REPAIRS

MNM provides a 24/7/365 service for our landlords.  Our call handling team takes calls direct from tenants to assess the problem and responsibility.  We can decide if it is an emergency requiring attendance or if it can wait for a routine visit in a few days. We successfully complete over 5,000 repairs a year for our private landlords.

We directly employ over 70 operatives, in logoed clothing and vans, who use PDAs to enable us to provide landlords with real time feedback on repairs completions.  In the last year we have achieved

99% Customer Satisfaction

99% appointments kept

85% First time fix

CASE STUDIES

PEOPLE

Our Private Landlord function has a dedicated team of 20 directly employed operatives who are able to address all building and engineering repairing requirements. They are supported by call handlers and surveyors who are trained to quickly address the needs of our landlords. They specialise and are trained in providing a bespoke service to meet the individual landlord requirements and understand that every landlord and their homes are different and require a tailored service.
The team is led by and has been developed by Ana Costa, who has been running the function since 2005. Each landlord has a dedicated officer to respond to any issues with their homes.

CLIENTS

AREAS WE COVER

One of our team will always be near you 365/24/7

Driven by a passion and commitment to deliver high quality services to our clients and their customers. MNM operates as an SME & BME Service Provider, employing a diverse workforce that fully represents the communities in which we operate.

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